We want you and your furry companion to be fully satisfied with every purchase. If you are not completely happy with your order, we are here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused, unwashed, and in original condition
• Items must include original tags and packaging
• Proof of purchase or order confirmation is required

Products that show signs of wear, damage, or alteration may not qualify for a refund or exchange.

Non-Returnable Items

The following items may not be eligible for return:

• Final sale or clearance items
• Gift cards
• Personalized or custom-made products
• Items damaged due to misuse

Return Process

To initiate a return, please contact our customer support team at:

feedbacksupport@noelellen.art

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return

Our support team will provide return instructions and the return address.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method within several business days. Processing times may vary depending on your payment provider or bank.

Shipping fees are generally non-refundable unless the return is due to our error or a defective item.

Exchanges

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will gladly arrange a replacement or exchange when applicable.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The wrong item was shipped
• The item arrived damaged or defective

We recommend using a trackable shipping service when returning items.